Incidents | software.com Incidents reported on status page for software.com https://status.software.com/ https://d1lppblt9t2x15.cloudfront.net/logos/474dee80cf9b22652fad42aaac0712e1.png Incidents | software.com https://status.software.com/ en Software.com recovered https://status.software.com/ Fri, 05 Dec 2025 09:14:32 +0000 https://status.software.com/#1789d278ee33e1e9c45ecd5679f12e1f46d9d8e9c04042b827d591c080c93289 Software.com recovered Software.com went down https://status.software.com/ Fri, 05 Dec 2025 08:52:14 +0000 https://status.software.com/#1789d278ee33e1e9c45ecd5679f12e1f46d9d8e9c04042b827d591c080c93289 Software.com went down Maintenance: Scheduled Database Upgrades https://status.software.com/incident/775483 Sat, 29 Nov 2025 13:00:00 -0000 https://status.software.com/incident/775483#54b55c64cf06e617bf80d4ab636b7b378b82e9d40e6149308537e1643c8d56e3 Maintenance completed Maintenance: Scheduled Database Upgrades https://status.software.com/incident/775483 Sat, 29 Nov 2025 13:00:00 -0000 https://status.software.com/incident/775483#54b55c64cf06e617bf80d4ab636b7b378b82e9d40e6149308537e1643c8d56e3 Maintenance completed Maintenance: Scheduled Database Upgrades https://status.software.com/incident/775483 Sat, 29 Nov 2025 13:00:00 -0000 https://status.software.com/incident/775483#54b55c64cf06e617bf80d4ab636b7b378b82e9d40e6149308537e1643c8d56e3 Maintenance completed Maintenance: Scheduled Database Upgrades https://status.software.com/incident/775483 Sat, 29 Nov 2025 12:00:00 -0000 https://status.software.com/incident/775483#cdd689f9e8dd4d5a9aa2829f701d8c3eafeccffcde86da980caec03544d6cad7 To ensure the continued performance and stability of our platform, we will be performing a scheduled upgrade to our database infrastructure. Maintenance: Scheduled Database Upgrades https://status.software.com/incident/775483 Sat, 29 Nov 2025 12:00:00 -0000 https://status.software.com/incident/775483#cdd689f9e8dd4d5a9aa2829f701d8c3eafeccffcde86da980caec03544d6cad7 To ensure the continued performance and stability of our platform, we will be performing a scheduled upgrade to our database infrastructure. Maintenance: Scheduled Database Upgrades https://status.software.com/incident/775483 Sat, 29 Nov 2025 12:00:00 -0000 https://status.software.com/incident/775483#cdd689f9e8dd4d5a9aa2829f701d8c3eafeccffcde86da980caec03544d6cad7 To ensure the continued performance and stability of our platform, we will be performing a scheduled upgrade to our database infrastructure. System updates https://status.software.com/incident/752335 Sat, 01 Nov 2025 10:30:00 -0000 https://status.software.com/incident/752335#c504e35ef0b3b106735e3bd43283b2f9c77081d85d78596d6d3419c3c83eeb91 Maintenance completed System updates https://status.software.com/incident/752335 Sat, 01 Nov 2025 10:30:00 -0000 https://status.software.com/incident/752335#c504e35ef0b3b106735e3bd43283b2f9c77081d85d78596d6d3419c3c83eeb91 Maintenance completed System updates https://status.software.com/incident/752335 Sat, 01 Nov 2025 10:30:00 -0000 https://status.software.com/incident/752335#c504e35ef0b3b106735e3bd43283b2f9c77081d85d78596d6d3419c3c83eeb91 Maintenance completed Portfolio recovered https://status.software.com/ Sat, 01 Nov 2025 09:51:54 +0000 https://status.software.com/#9bd7848565c9e1714230b09b70a9ff6c98670d06b9036681395994538dc91c16 Portfolio recovered Portfolio went down https://status.software.com/ Sat, 01 Nov 2025 09:40:27 +0000 https://status.software.com/#9bd7848565c9e1714230b09b70a9ff6c98670d06b9036681395994538dc91c16 Portfolio went down Portfolio recovered https://status.software.com/ Sat, 01 Nov 2025 09:36:53 +0000 https://status.software.com/#ef959194035f77375b0160355d91aaa356a069f6a7caf05f2f230ea29296f5d8 Portfolio recovered Portfolio went down https://status.software.com/ Sat, 01 Nov 2025 09:27:54 +0000 https://status.software.com/#ef959194035f77375b0160355d91aaa356a069f6a7caf05f2f230ea29296f5d8 Portfolio went down KPIs Data Health recovered https://status.software.com/ Sat, 01 Nov 2025 08:13:52 +0000 https://status.software.com/#017c2b1e241c33066fb4bc5006005c4bb6bb971efb95a9da521c8231b7b47949 KPIs Data Health recovered KPIs Data Health went down https://status.software.com/ Sat, 01 Nov 2025 08:05:02 +0000 https://status.software.com/#017c2b1e241c33066fb4bc5006005c4bb6bb971efb95a9da521c8231b7b47949 KPIs Data Health went down System updates https://status.software.com/incident/752335 Sat, 01 Nov 2025 07:00:00 -0000 https://status.software.com/incident/752335#f4084c148892027c20cbe26b4e01ab148a7b04f15e656548233f7cceb192ef5e We will be doing maintenance on our systems. System updates https://status.software.com/incident/752335 Sat, 01 Nov 2025 07:00:00 -0000 https://status.software.com/incident/752335#f4084c148892027c20cbe26b4e01ab148a7b04f15e656548233f7cceb192ef5e We will be doing maintenance on our systems. System updates https://status.software.com/incident/752335 Sat, 01 Nov 2025 07:00:00 -0000 https://status.software.com/incident/752335#f4084c148892027c20cbe26b4e01ab148a7b04f15e656548233f7cceb192ef5e We will be doing maintenance on our systems. Networking upgrade https://status.software.com/incident/734587 Sat, 04 Oct 2025 02:30:17 -0000 https://status.software.com/incident/734587#6ee869550dc9417d4278b727169fb4d1bab7b2d17c155462f7c445e7b0d77736 Maintenance completed Networking upgrade https://status.software.com/incident/734587 Sat, 04 Oct 2025 02:30:17 -0000 https://status.software.com/incident/734587#6ee869550dc9417d4278b727169fb4d1bab7b2d17c155462f7c445e7b0d77736 Maintenance completed Networking upgrade https://status.software.com/incident/734587 Sat, 04 Oct 2025 02:30:17 -0000 https://status.software.com/incident/734587#6ee869550dc9417d4278b727169fb4d1bab7b2d17c155462f7c445e7b0d77736 Maintenance completed Networking upgrade https://status.software.com/incident/734587 Sat, 04 Oct 2025 02:00:17 -0000 https://status.software.com/incident/734587#ecc7b0d0e2d75b92fedb4576f4f54b9788320f5bf4a1733297a37098d4caea9e General networking upgrade. Networking upgrade https://status.software.com/incident/734587 Sat, 04 Oct 2025 02:00:17 -0000 https://status.software.com/incident/734587#ecc7b0d0e2d75b92fedb4576f4f54b9788320f5bf4a1733297a37098d4caea9e General networking upgrade. Networking upgrade https://status.software.com/incident/734587 Sat, 04 Oct 2025 02:00:17 -0000 https://status.software.com/incident/734587#ecc7b0d0e2d75b92fedb4576f4f54b9788320f5bf4a1733297a37098d4caea9e General networking upgrade. Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:37:12 -0000 https://status.software.com/incident/730211#a716a2a167948ea1ac9ce48bb73cfced14d84cabe8ca588d4ac83d944076891a Maintenance completed Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:37:12 -0000 https://status.software.com/incident/730211#a716a2a167948ea1ac9ce48bb73cfced14d84cabe8ca588d4ac83d944076891a Maintenance completed Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:37:12 -0000 https://status.software.com/incident/730211#a716a2a167948ea1ac9ce48bb73cfced14d84cabe8ca588d4ac83d944076891a Maintenance completed KPIs Data Health recovered https://status.software.com/ Sat, 27 Sep 2025 06:36:45 +0000 https://status.software.com/#4639f27f27ce68eb58bc5cd472bdc1ae03ba9cd2031cf6f46e6c30554b6a5281 KPIs Data Health recovered KPIs Data Health went down https://status.software.com/ Sat, 27 Sep 2025 06:27:44 +0000 https://status.software.com/#4639f27f27ce68eb58bc5cd472bdc1ae03ba9cd2031cf6f46e6c30554b6a5281 KPIs Data Health went down Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:05:00 -0000 https://status.software.com/incident/730211#7e9fa8732332ab00402c762053d367765c62a6c6f2a3cd9993408948f4271782 Planned maintenance for upgrades. In accordance with keeping security up to date. Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:05:00 -0000 https://status.software.com/incident/730211#7e9fa8732332ab00402c762053d367765c62a6c6f2a3cd9993408948f4271782 Planned maintenance for upgrades. In accordance with keeping security up to date. Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:05:00 -0000 https://status.software.com/incident/730211#7e9fa8732332ab00402c762053d367765c62a6c6f2a3cd9993408948f4271782 Planned maintenance for upgrades. In accordance with keeping security up to date. Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:05:00 -0000 https://status.software.com/incident/730211#7e9fa8732332ab00402c762053d367765c62a6c6f2a3cd9993408948f4271782 Planned maintenance for upgrades. In accordance with keeping security up to date. Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:05:00 -0000 https://status.software.com/incident/730211#7e9fa8732332ab00402c762053d367765c62a6c6f2a3cd9993408948f4271782 Planned maintenance for upgrades. In accordance with keeping security up to date. Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:05:00 -0000 https://status.software.com/incident/730211#7e9fa8732332ab00402c762053d367765c62a6c6f2a3cd9993408948f4271782 Planned maintenance for upgrades. In accordance with keeping security up to date. Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:05:00 -0000 https://status.software.com/incident/730211#7e9fa8732332ab00402c762053d367765c62a6c6f2a3cd9993408948f4271782 Planned maintenance for upgrades. In accordance with keeping security up to date. Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:05:00 -0000 https://status.software.com/incident/730211#7e9fa8732332ab00402c762053d367765c62a6c6f2a3cd9993408948f4271782 Planned maintenance for upgrades. In accordance with keeping security up to date. Services update https://status.software.com/incident/730211 Sat, 27 Sep 2025 06:05:00 -0000 https://status.software.com/incident/730211#7e9fa8732332ab00402c762053d367765c62a6c6f2a3cd9993408948f4271782 Planned maintenance for upgrades. In accordance with keeping security up to date. System updates https://status.software.com/incident/720614 Sat, 13 Sep 2025 14:10:46 -0000 https://status.software.com/incident/720614#6cbbc4c90ff106376df934decf8a2adff5c382ecd66c9d4f516b7efa79369fbd Maintenance completed System updates https://status.software.com/incident/720614 Sat, 13 Sep 2025 14:10:46 -0000 https://status.software.com/incident/720614#6cbbc4c90ff106376df934decf8a2adff5c382ecd66c9d4f516b7efa79369fbd Maintenance completed System updates https://status.software.com/incident/720614 Sat, 13 Sep 2025 12:00:00 -0000 https://status.software.com/incident/720614#d04f1eba7fa48e9469efd61d61c69cc928eef52f6fc4d7d63483010ab29a6ce6 Database upgrade is completed. System updates https://status.software.com/incident/720614 Sat, 13 Sep 2025 12:00:00 -0000 https://status.software.com/incident/720614#d04f1eba7fa48e9469efd61d61c69cc928eef52f6fc4d7d63483010ab29a6ce6 Database upgrade is completed. Planned maintenance for subprocessor switchover https://status.software.com/incident/623570 Tue, 22 Jul 2025 01:56:38 -0000 https://status.software.com/incident/623570#d8c79dc959135366326bf0dd0e6f3202a727b6e68a6e5785968a24ff0ebb8fda Maintenance completed Planned maintenance for subprocessor switchover https://status.software.com/incident/623570 Tue, 22 Jul 2025 01:56:38 -0000 https://status.software.com/incident/623570#d8c79dc959135366326bf0dd0e6f3202a727b6e68a6e5785968a24ff0ebb8fda Maintenance completed Planned maintenance for subprocessor switchover https://status.software.com/incident/623570 Tue, 22 Jul 2025 00:56:38 -0000 https://status.software.com/incident/623570#aeef0544f19e3c50da878c13bb937038536fa7d3a7162a29bded8664fe4fda64 Switching subprocessor. Planned maintenance for subprocessor switchover https://status.software.com/incident/623570 Tue, 22 Jul 2025 00:56:38 -0000 https://status.software.com/incident/623570#aeef0544f19e3c50da878c13bb937038536fa7d3a7162a29bded8664fe4fda64 Switching subprocessor. Temporary disruption KPIs https://status.software.com/incident/622146 Sat, 19 Jul 2025 01:56:00 -0000 https://status.software.com/incident/622146#ef20a69307bcaf96e1b242928dc6ac5216e47fd71fe5874c3c172d6aaf726c86 Issue has been resolved Temporary disruption KPIs https://status.software.com/incident/622146 Fri, 18 Jul 2025 22:59:00 -0000 https://status.software.com/incident/622146#c3ce65d43d9c848187c5e5235ac72c051297d75437d6b61f846b7b64cabe861e Temporary disruption while we get the data restored. Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:10:06 -0000 https://status.software.com/incident/613254#cb82d4a8acc73119973a5c3d390a5d94a3f50763b8c93a5741d6596377e07266 Maintenance completed Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:10:06 -0000 https://status.software.com/incident/613254#cb82d4a8acc73119973a5c3d390a5d94a3f50763b8c93a5741d6596377e07266 Maintenance completed Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:00:49 -0000 https://status.software.com/incident/613254#0b15abb9e5caa83f3e8447732831ea4b07f9a7db90cad3c345e4feeb9829feef We are planning on making a network change to our infrastructure. The change should go unnoticed. This is informational. Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:00:49 -0000 https://status.software.com/incident/613254#0b15abb9e5caa83f3e8447732831ea4b07f9a7db90cad3c345e4feeb9829feef We are planning on making a network change to our infrastructure. The change should go unnoticed. This is informational. Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:00:49 -0000 https://status.software.com/incident/613254#0b15abb9e5caa83f3e8447732831ea4b07f9a7db90cad3c345e4feeb9829feef We are planning on making a network change to our infrastructure. The change should go unnoticed. This is informational. Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:00:49 -0000 https://status.software.com/incident/613254#0b15abb9e5caa83f3e8447732831ea4b07f9a7db90cad3c345e4feeb9829feef We are planning on making a network change to our infrastructure. The change should go unnoticed. This is informational. Deployment Metrics issue https://status.software.com/incident/605339 Wed, 18 Jun 2025 21:15:00 -0000 https://status.software.com/incident/605339#a90cd658ffb372b7cf60da79b9e0731b13f8e391d55ef47dfcdc766fbe375c86 The primary issue is resolved. A secondary issue where low quality matches for Deployment auto detection are being allowed remains. Solutions for this are in progress. Deployment Metrics issue https://status.software.com/incident/605339 Wed, 18 Jun 2025 19:50:00 -0000 https://status.software.com/incident/605339#4a6f1bda59f622b9be329640a9540952da5a6660f209bec7ec489fcee02af200 We have identified the root cause and the correcting is being applied to production systems now Deployment Metrics issue https://status.software.com/incident/605339 Wed, 18 Jun 2025 19:27:00 -0000 https://status.software.com/incident/605339#e1e6c3b6359a8b6af5a165f78b8ef2be475d240059c98a28f620cc6f360bb0f5 Deployment Metrics for repositories are potentially incorrect for Repos that have been marked as 'Does not Deploy' Time to Deploy SLA chart not functioning for ADO customers https://status.software.com/incident/596474 Tue, 03 Jun 2025 21:45:00 -0000 https://status.software.com/incident/596474#a364ac6b2af7f57a9849f04988d0965e3555b4473d5d5dc230b1876dd30618c6 The data element for ADO users is back online and working Time to Deploy SLA chart not functioning for ADO customers https://status.software.com/incident/596474 Tue, 03 Jun 2025 21:21:00 -0000 https://status.software.com/incident/596474#d201c790902f88a184c25616546135df0f903706562a890b9182dd7ccc3b63d2 We have identified the root cause of the issue for ADO users. The fix is being validated and moved into production soon. Time to Deploy SLA chart not functioning for ADO customers https://status.software.com/incident/596474 Tue, 03 Jun 2025 21:17:00 -0000 https://status.software.com/incident/596474#a56a267952566609935d565edd591444ff6c456bdaee566b8f7a0c1e4d54f4d3 Time to Deploy SLA chart not functioning for ADO customers Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 06:21:51 -0000 https://status.software.com/incident/452725#1a0d560853f1c69fc146edda97280948965929461b5ce0573afd6d6adff331bd Maintenance completed Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 06:21:51 -0000 https://status.software.com/incident/452725#1a0d560853f1c69fc146edda97280948965929461b5ce0573afd6d6adff331bd Maintenance completed Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 05:00:57 -0000 https://status.software.com/incident/452725#cd771fd6d07226743074e71be86bc150ab1594bb1191148cc0d32332efe382f4 Service may be temporarily interrupted. Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 05:00:57 -0000 https://status.software.com/incident/452725#cd771fd6d07226743074e71be86bc150ab1594bb1191148cc0d32332efe382f4 Service may be temporarily interrupted. Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 05:00:57 -0000 https://status.software.com/incident/452725#cd771fd6d07226743074e71be86bc150ab1594bb1191148cc0d32332efe382f4 Service may be temporarily interrupted. Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 05:00:57 -0000 https://status.software.com/incident/452725#cd771fd6d07226743074e71be86bc150ab1594bb1191148cc0d32332efe382f4 Service may be temporarily interrupted. Database maintenance https://status.software.com/incident/448908 Sat, 26 Oct 2024 07:12:00 -0000 https://status.software.com/incident/448908#64bf1f615cb7327d403d53fd45f1048ff3322fd57a39c9fd57d1cfb2dd059c47 Maintenance completed Database maintenance https://status.software.com/incident/448908 Sat, 26 Oct 2024 07:12:00 -0000 https://status.software.com/incident/448908#64bf1f615cb7327d403d53fd45f1048ff3322fd57a39c9fd57d1cfb2dd059c47 Maintenance completed Database maintenance https://status.software.com/incident/448908 Sat, 26 Oct 2024 07:00:00 -0000 https://status.software.com/incident/448908#676ae5b69000dc759d1d16c5eb2316b945cf7cded7224f7530e81fd7b2aa0ca9 We will be doing a database upgrade during this time. There may be some distruption. Database maintenance https://status.software.com/incident/448908 Sat, 26 Oct 2024 07:00:00 -0000 https://status.software.com/incident/448908#676ae5b69000dc759d1d16c5eb2316b945cf7cded7224f7530e81fd7b2aa0ca9 We will be doing a database upgrade during this time. There may be some distruption. Systems Maintenance https://status.software.com/incident/256377 Fri, 08 Sep 2023 18:30:00 -0000 https://status.software.com/incident/256377#b7111e73d59c82845d9c8f4e87f5bb13f83a1b0077b8f55c90520ddad20e7563 Maintenance completed Systems Maintenance https://status.software.com/incident/256377 Fri, 08 Sep 2023 18:00:00 -0000 https://status.software.com/incident/256377#c10e15deb0e1340b484ad1a680379e93a243d3a84910097f20a64ad1ec0fbf52 Scheduled maintenance for system upgrades. There might be some delays in receiving new data. Systems maintenance https://status.software.com/incident/246280 Fri, 18 Aug 2023 19:30:00 -0000 https://status.software.com/incident/246280#96744f3893f0958ff2a9587ba23ae42dfa55da019c8b117f61ec2f68cd98f8b7 Maintenance completed Systems maintenance https://status.software.com/incident/246280 Fri, 18 Aug 2023 19:00:00 -0000 https://status.software.com/incident/246280#8bf37f5c212d7847783e8aa303c77fd2274994afd1aa19a8b4a8bb64c906bd8f Maintenance window.