Incidents | software.com Incidents reported on status page for software.com https://status.software.com/ https://d1lppblt9t2x15.cloudfront.net/logos/474dee80cf9b22652fad42aaac0712e1.png Incidents | software.com https://status.software.com/ en Planned maintenance for subprocessor switchover https://status.software.com/incident/623570 Tue, 22 Jul 2025 01:56:38 -0000 https://status.software.com/incident/623570#d8c79dc959135366326bf0dd0e6f3202a727b6e68a6e5785968a24ff0ebb8fda Maintenance completed Planned maintenance for subprocessor switchover https://status.software.com/incident/623570 Tue, 22 Jul 2025 01:56:38 -0000 https://status.software.com/incident/623570#d8c79dc959135366326bf0dd0e6f3202a727b6e68a6e5785968a24ff0ebb8fda Maintenance completed Planned maintenance for subprocessor switchover https://status.software.com/incident/623570 Tue, 22 Jul 2025 00:56:38 -0000 https://status.software.com/incident/623570#aeef0544f19e3c50da878c13bb937038536fa7d3a7162a29bded8664fe4fda64 Switching subprocessor. Planned maintenance for subprocessor switchover https://status.software.com/incident/623570 Tue, 22 Jul 2025 00:56:38 -0000 https://status.software.com/incident/623570#aeef0544f19e3c50da878c13bb937038536fa7d3a7162a29bded8664fe4fda64 Switching subprocessor. Temporary disruption KPIs https://status.software.com/incident/622146 Sat, 19 Jul 2025 01:56:00 -0000 https://status.software.com/incident/622146#ef20a69307bcaf96e1b242928dc6ac5216e47fd71fe5874c3c172d6aaf726c86 Issue has been resolved Temporary disruption KPIs https://status.software.com/incident/622146 Fri, 18 Jul 2025 22:59:00 -0000 https://status.software.com/incident/622146#c3ce65d43d9c848187c5e5235ac72c051297d75437d6b61f846b7b64cabe861e Temporary disruption while we get the data restored. Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:10:06 -0000 https://status.software.com/incident/613254#cb82d4a8acc73119973a5c3d390a5d94a3f50763b8c93a5741d6596377e07266 Maintenance completed Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:10:06 -0000 https://status.software.com/incident/613254#cb82d4a8acc73119973a5c3d390a5d94a3f50763b8c93a5741d6596377e07266 Maintenance completed Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:00:49 -0000 https://status.software.com/incident/613254#0b15abb9e5caa83f3e8447732831ea4b07f9a7db90cad3c345e4feeb9829feef We are planning on making a network change to our infrastructure. The change should go unnoticed. This is informational. Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:00:49 -0000 https://status.software.com/incident/613254#0b15abb9e5caa83f3e8447732831ea4b07f9a7db90cad3c345e4feeb9829feef We are planning on making a network change to our infrastructure. The change should go unnoticed. This is informational. Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:00:49 -0000 https://status.software.com/incident/613254#0b15abb9e5caa83f3e8447732831ea4b07f9a7db90cad3c345e4feeb9829feef We are planning on making a network change to our infrastructure. The change should go unnoticed. This is informational. Networking change https://status.software.com/incident/613254 Thu, 03 Jul 2025 03:00:49 -0000 https://status.software.com/incident/613254#0b15abb9e5caa83f3e8447732831ea4b07f9a7db90cad3c345e4feeb9829feef We are planning on making a network change to our infrastructure. The change should go unnoticed. This is informational. KPIs Data Health recovered https://status.software.com/ Fri, 27 Jun 2025 07:29:26 +0000 https://status.software.com/#0300be9aefe17466a4887745a55c85f124b42b2ded83ac3656afa2b6877851f1 KPIs Data Health recovered KPIs Data Health went down https://status.software.com/ Fri, 27 Jun 2025 07:23:46 +0000 https://status.software.com/#0300be9aefe17466a4887745a55c85f124b42b2ded83ac3656afa2b6877851f1 KPIs Data Health went down Deployment Metrics issue https://status.software.com/incident/605339 Wed, 18 Jun 2025 21:15:00 -0000 https://status.software.com/incident/605339#a90cd658ffb372b7cf60da79b9e0731b13f8e391d55ef47dfcdc766fbe375c86 The primary issue is resolved. A secondary issue where low quality matches for Deployment auto detection are being allowed remains. Solutions for this are in progress. Deployment Metrics issue https://status.software.com/incident/605339 Wed, 18 Jun 2025 19:50:00 -0000 https://status.software.com/incident/605339#4a6f1bda59f622b9be329640a9540952da5a6660f209bec7ec489fcee02af200 We have identified the root cause and the correcting is being applied to production systems now Deployment Metrics issue https://status.software.com/incident/605339 Wed, 18 Jun 2025 19:27:00 -0000 https://status.software.com/incident/605339#e1e6c3b6359a8b6af5a165f78b8ef2be475d240059c98a28f620cc6f360bb0f5 Deployment Metrics for repositories are potentially incorrect for Repos that have been marked as 'Does not Deploy' Time to Deploy SLA chart not functioning for ADO customers https://status.software.com/incident/596474 Tue, 03 Jun 2025 21:45:00 -0000 https://status.software.com/incident/596474#a364ac6b2af7f57a9849f04988d0965e3555b4473d5d5dc230b1876dd30618c6 The data element for ADO users is back online and working Time to Deploy SLA chart not functioning for ADO customers https://status.software.com/incident/596474 Tue, 03 Jun 2025 21:21:00 -0000 https://status.software.com/incident/596474#d201c790902f88a184c25616546135df0f903706562a890b9182dd7ccc3b63d2 We have identified the root cause of the issue for ADO users. The fix is being validated and moved into production soon. Time to Deploy SLA chart not functioning for ADO customers https://status.software.com/incident/596474 Tue, 03 Jun 2025 21:17:00 -0000 https://status.software.com/incident/596474#a56a267952566609935d565edd591444ff6c456bdaee566b8f7a0c1e4d54f4d3 Time to Deploy SLA chart not functioning for ADO customers Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 06:21:51 -0000 https://status.software.com/incident/452725#1a0d560853f1c69fc146edda97280948965929461b5ce0573afd6d6adff331bd Maintenance completed Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 06:21:51 -0000 https://status.software.com/incident/452725#1a0d560853f1c69fc146edda97280948965929461b5ce0573afd6d6adff331bd Maintenance completed Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 05:00:57 -0000 https://status.software.com/incident/452725#cd771fd6d07226743074e71be86bc150ab1594bb1191148cc0d32332efe382f4 Service may be temporarily interrupted. Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 05:00:57 -0000 https://status.software.com/incident/452725#cd771fd6d07226743074e71be86bc150ab1594bb1191148cc0d32332efe382f4 Service may be temporarily interrupted. Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 05:00:57 -0000 https://status.software.com/incident/452725#cd771fd6d07226743074e71be86bc150ab1594bb1191148cc0d32332efe382f4 Service may be temporarily interrupted. Database maintenance https://status.software.com/incident/452725 Sat, 02 Nov 2024 05:00:57 -0000 https://status.software.com/incident/452725#cd771fd6d07226743074e71be86bc150ab1594bb1191148cc0d32332efe382f4 Service may be temporarily interrupted. Database maintenance https://status.software.com/incident/448908 Sat, 26 Oct 2024 07:12:00 -0000 https://status.software.com/incident/448908#64bf1f615cb7327d403d53fd45f1048ff3322fd57a39c9fd57d1cfb2dd059c47 Maintenance completed Database maintenance https://status.software.com/incident/448908 Sat, 26 Oct 2024 07:12:00 -0000 https://status.software.com/incident/448908#64bf1f615cb7327d403d53fd45f1048ff3322fd57a39c9fd57d1cfb2dd059c47 Maintenance completed Database maintenance https://status.software.com/incident/448908 Sat, 26 Oct 2024 07:00:00 -0000 https://status.software.com/incident/448908#676ae5b69000dc759d1d16c5eb2316b945cf7cded7224f7530e81fd7b2aa0ca9 We will be doing a database upgrade during this time. There may be some distruption. Database maintenance https://status.software.com/incident/448908 Sat, 26 Oct 2024 07:00:00 -0000 https://status.software.com/incident/448908#676ae5b69000dc759d1d16c5eb2316b945cf7cded7224f7530e81fd7b2aa0ca9 We will be doing a database upgrade during this time. There may be some distruption. Systems Maintenance https://status.software.com/incident/256377 Fri, 08 Sep 2023 18:30:00 -0000 https://status.software.com/incident/256377#b7111e73d59c82845d9c8f4e87f5bb13f83a1b0077b8f55c90520ddad20e7563 Maintenance completed Systems Maintenance https://status.software.com/incident/256377 Fri, 08 Sep 2023 18:00:00 -0000 https://status.software.com/incident/256377#c10e15deb0e1340b484ad1a680379e93a243d3a84910097f20a64ad1ec0fbf52 Scheduled maintenance for system upgrades. There might be some delays in receiving new data. Systems maintenance https://status.software.com/incident/246280 Fri, 18 Aug 2023 19:30:00 -0000 https://status.software.com/incident/246280#96744f3893f0958ff2a9587ba23ae42dfa55da019c8b117f61ec2f68cd98f8b7 Maintenance completed Systems maintenance https://status.software.com/incident/246280 Fri, 18 Aug 2023 19:00:00 -0000 https://status.software.com/incident/246280#8bf37f5c212d7847783e8aa303c77fd2274994afd1aa19a8b4a8bb64c906bd8f Maintenance window.